COMPUTER REPAIRS DELAYS DUE TO HIGH VOLUME.
WiredOut does warranty repairs for our customers of Apple, Dell, and HP computers. Normally, our turnaround time for this service is 2-3 business days. Due to the high volume of computer repair requests we are taking in right now, at the beginning of the school year, we may not be able to fix all issues in our normal time frame. If you need a computer issue fixed, we recommend the following, depending on your issue:
1. Can't connect to WiFi/email: Please see the BuckeyeBar in the Thompson Library or call 688-HELP. They are best suited to help with OSU network-related issues, and solely focus on them until 9/15. If they cannot solve your problem and have determined it is a WiFi hardware failure, WiredOut will service it as quickly as possible.
2. Non-essential software issue (i.e., computer mostly works fine, but has some minor software issue: After 9/15, see the BuckeyeBar. They provide software tech assistance, but until 9/15, only work on email/wireless connectivity issues.
3. Non-essential hardware issue: After 9/15, bring your computer to WiredOut for hardware repair.
4. Computer is not functional: Bring your computer to WiredOut for warranty repair. We will prioritize major problems that make the computer non-functional, but may not be able to meet our normal 2-3 business day timeline, due to high volume.
You can choose to leave your computer with us if you'd like, even for minor issues. But, please note that it may take longer than usual to fix your issue, so for minor issues, you may be better served waiting until after 9/15. We are doing our best to keep up, and your patience is appreciated. Thank you.
APPLE BACK-TO-SCHOOL SPECIAL IS HERE!
From now until September 9th: Buy a Mac for college and get a $100 gift card for apps. Buy an iPad and get a $50 gift card for apps. Qualifying iPads are iPad Air, iPad Mini with Retina Display, iPad with Retina Display (4th gen), and iPad Mini (non-Retina.) Mac Mini does not qualify. Offer extended to Students, Faculty, and Staff of OSU. Departmental purchases do not qualify.
SAVE EVEN MORE ON IPAD UNTIL SEPTEMBER 27TH!
Special pricing on all iPads available until September 27, 2014. See our iPad pricing sheet for details.
OSU DEPARTMENTAL PRICE GUIDE UPDATED WITH ADOBE, MICROSOFT, & ENDNOTE SOFTWARE
Need to buy something from WiredOut with an internal order eRequest? We have a Departmental Price Guide to help you with that. Click the banner above, or right here to view. You can use the guide to copy/paste line items into your eRequest, plus there is no need to call us for a quote for non-custom items. If you have any questions about departmental orders or need assistance with special orders, you can reach our orders contact at firstname.lastname@example.org or 8-1259.
NEW MAC PRO NOW AVAILABLE FOR ORDER
Apple's new and innovative Mac Pro desktop is now available for order. Please contact us for a quote. The Mac Pro will be available by special order only at WiredOut, and we can order any customization that Apple makes. Currently, Apple lists the Mac Pro as shipping in February. Once it arrives, WiredOut will have a floor model available for you to check out the amazing new design.
MICROSOFT OFFICE SPECIAL OSU DISCOUNT NOW HERE!!!
WiredOut now has the Microsoft Office Suite available for only $49.99! Available to all OSU students, faculty, and staff. We have the latest versions of the full suite: for Windows PCs that's Office Pro Plus 2013, and for Macs that's Office for Mac 2011. Stop in to WiredOut to get your copy!
OSU DEPARTMENTAL APPLE PURCHASES NOW GO THROUGH WIREDOUT
Along with the change to a new eCommerce platform at eStores, you will notice there is no longer an Apple catalog within eStores. OSU departmental Apple purchases are now made at WiredOut, The Tech Store@OSU. WiredOut offers prices lower than Apple’s Education Discount on most products, and is located right here on campus to serve all departments. WiredOut is an internal vendor in the eRequest system. There is an eRequest Job Aid located here with a link to an OSU Departmental Price Guide, and instructions for filling out your eRequest to WiredOut. Apple products can be picked up in store, or we can order them from Apple for direct shipment. WiredOut can also do any warranty repairs needed for your department's Macs and iPads. We have Apple-certified technicians on campus to perform Apple warranty repairs. If you have any questions about departmental orders or need assistance with special orders, you can reach our orders contact at email@example.com, or 8-1259.
HP ACADEMY DISCOUNTS FOR OSU STUDENTS
Did you know you can get an OSU academic discount on just about any HP model? If you're looking for an HP model that WiredOut doesn't carry, you can still get a discount from OSU's HP Academy page. We also have it linked on our HP Products page for convenience.
Lowest Pricing on Apple Products at WiredOut
In support of the Digital First initiative, WiredOut offers the lowest prices on all Apple hardware products—including the NEW iPad, iMac and the MacBook Pro with Retina display. Most items are an additional 4% off Apple Educational prices—that’s up to 12% off the Apple Retail price.
Additionally, a portion of every Apple purchase made through WiredOut will be reinvested in OSU programs.
All OSU departmental technology purchases can be made online with WiredOut via eRequest.
For questions and support regarding Apple products or personal purchases, contact WiredOut: (614) 292-8883 or firstname.lastname@example.org. A valid OSU or Wexner Medical Center e-mail address and ID is required for all personal purchases.
For eRequest support, contact your Senior Fiscal Officer, your Service Center Contact or Suzanne Edie (email@example.com or 688-1130).